Terms & Conditions

Buying from The Hessian Shack

Orders may be placed via this site and paid for using a credit or debit card or a PayPal account. Once payment has been received, I will endeavour to dispatch your order as soon as possible – usually within 1 or 2 working days. For some larger orders it may take a little longer, and I will advise you if there is likely to be any significant delay.


Prices quoted on the website for delivery are for delivery by Royal Mail or courier service, and items will normally be with you within 2 to 3 working days of dispatch.

Please ensure that you provide accurate contact and delivery details.

I cannot accept liability for any failed or late deliveries due to being provided with incorrect details, or for damage caused to goods whilst in transit.

Cancellations, Returns, Refunds

If you change your mind you may cancel your order within 14 days of receiving the items. Products can only be returned if they are unopened and undamaged. Please note that you will need to pay the return delivery charge, but I will refund you the full amount that you have paid for the product including the original delivery charge. The refund will be only issued if the products are received by me and are in a good condition.

Whereas every effort is made to supply high quality goods as shown, if the goods are different to your order, I will send you a replacement or a refund for the full amount including the original delivery charge. For any claim to be accepted, I must be notified within 3 days of you receiving the items.

Statutory Rights

Nothing contained within these Terms and Conditions affects your statutory rights as a consumer.

Privacy Policy

My full privacy policy may be found here.

General Information

Whilst every effort has been made to ensure that the information contained in this website is correct, I cannot be held responsible for any errors that may occur. I reserve the right to modify or discontinue products or change prices without prior notice.

By placing an order through this site you are agreeing to accept these terms and conditions.